FAQ
Frequently Asked Questions
What products does Cabello offer?
Cabello offers a variety of high-quality hair products, including hair dryers, hair irons, and electric combs. All our products come with a two-year warranty.
How can I place an order?
You can place an order on our website www.shopcabello.com. Simply browse our products, add your desired items to the cart, and proceed to checkout.
What payment methods do you accept?
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
How long will it take to receive my order?
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
How can I track my order?
Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
What is your return policy?
You can return items within 30 days of receipt if they are unused, in the same condition that you received them, and in their original packaging. Please contact our customer service team at support@cabello.com to initiate a return.
How do I make an exchange?
To exchange an item, please contact our customer service team at support@cabello.com within 30 days of receipt. The item must be unused, in the same condition that you received it, and in its original packaging. We will provide you with a return shipping label and instructions.
How do I make a warranty claim?
If your product has a manufacturing defect or quality issue within the two-year warranty period, contact our customer service team at support@cabello.com with your order details and a description of the issue. We will provide instructions for returning the defective item and send you a replacement product if the claim is approved.
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping charges and delivery times for international orders will be calculated and displayed at checkout. Please note that international shipments may be subject to additional customs fees, import duties, and taxes, which are the responsibility of the recipient.
How can I contact customer service?
You can contact our customer service team by:
- Email: support@cabello.com
- Visiting our contact page on the website: www.cabello.com/contact
Do you offer gift cards?
Yes, we offer gift cards that can be purchased on our website. Gift cards are available in various denominations and can be used to purchase any item on our site.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible at support@cabello.com. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes or cancellations.
Are your products safe to use on all hair types?
Yes, our products are designed to be safe and effective for all hair types. If you have any specific concerns or need recommendations, please contact our customer service team for personalized advice.