Return and Exchange Policy

Return and Exchange Policy

At Cabello, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange process. This policy outlines the terms and conditions for returning or exchanging products purchased from our website www.shopcabello.com.

1. Two-Year Warranty

• All products purchased from Cabello come with a two-year warranty from the date of purchase. This warranty covers manufacturing defects and issues related to product quality.

2. Return Policy

• Eligibility: Items must be returned within 30 days of receipt. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• Non-Returnable Items: Gift cards and any promotional items received as part of a promotion.
• Return Process:
  • Contact our customer service team at support@shopcabello.com to initiate a return.
  • Once your return is approved, we will provide you with a return shipping label and instructions on how to send your package.
  • Please ensure that the item is securely packaged to avoid any damage during shipping.

3. Exchange Policy

• Eligibility: Items must be exchanged within 30 days of receipt. To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging.
• Exchange Process:
  • Contact our customer service team at support@shopcabello.com to initiate an exchange.
  • Once your exchange is approved, we will provide you with a return shipping label and instructions on how to send your package.
  • After we receive and inspect the item, we will send you the replacement product.

4. Refunds

• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: Items that are not in their original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund at our discretion.

5. Warranty Claims

• Warranty Process: If you believe your product has a manufacturing defect or quality issue within the two-year warranty period, please contact our customer service team at support@shopcabello.com with your order details and a description of the issue.
• We will assess the claim and, if approved, provide instructions for returning the defective item.
• Upon receipt and inspection of the item, we will send you a replacement product at no additional cost.

6. Shipping Costs

• Return Shipping Costs: We will cover the return shipping costs for defective products or if the return is a result of our error (e.g., wrong item shipped).
• Customer Responsibility: For all other returns, the customer is responsible for the return shipping costs.

7. Contact Us

• If you have any questions about this Return and Exchange Policy, please contact us:
• By email: support@shopcabello.com
• By visiting this page on our website: www.shopcabello.com/ContactUs